Track Order

Want to know where your order is? Here's how to track it every step of the way.

How to Track Your Order

Once your order is dispatched, we email you a shipping notification with your tracking number and a link to follow your delivery. Simply click the link in that email to see the latest status. Please note that tracking information can take up to 48 hours to update after your order leaves our facility.

Haven't Received a Tracking Email?

First, please check your spam or junk folder, and confirm you're looking at the inbox for the email address used at checkout. Orders are processed within 1–2 business days, so tracking is generally available shortly after that. If you still can't find it, email support@nuovivo.store with your order number and we'll send your tracking details.

Tracking Shows Delivered, But Nothing Arrived?

Please check with neighbours and household members, and look for a note from the carrier. If it still hasn't turned up, contact the carrier to file a claim and email us at support@nuovivo.store — we'll help you resolve it.

Need More Help?

See our Shipping Policy for delivery timelines, or email support@nuovivo.store (Monday – Friday, 9:00 AM – 5:00 PM GMT).