Terms and Conditions

Last updated: 6 July 2026

Welcome to Nuovivo. These Terms & Conditions govern your access to and use of www.nuovivo.store (the "Site") and any purchase you make from us. The Site is operated by LUMANA COMMERCE LTD, a company registered in England and Wales (company number 17207645, VAT number 324111065), registered office 2 Frederick Street, London, WC1X 0ND, United Kingdom ("Nuovivo", "we", "us", "our"). By using the Site or placing an order, you agree to these Terms.

Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to place an order. By placing an order you confirm that you meet this requirement and that the information you provide is accurate and complete.

Products and Pricing

We take care to describe and price our products accurately. However, we do not warrant that product descriptions, images, colours, or other content are error-free, and actual products may vary slightly. All prices are shown at checkout and are subject to change without notice. We reserve the right to correct any errors and to cancel any order affected by a pricing or description error.

Orders and Acceptance

Your order is an offer to purchase. A contract is formed only once we send you a confirmation or dispatch your order. We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud, where stock is unavailable, or where a pricing error has occurred. If we cancel an order you have paid for, we will issue a full refund.

Payment

Payments are processed securely through the payment methods offered at checkout. You confirm that you are authorised to use the payment method provided.

Shipping, Returns and Refunds

Delivery of your order is governed by our Shipping Policy, and returns and refunds are governed by our Refund Policy. Please review both, as they form part of these Terms.

Intellectual Property

All content on the Site — including text, graphics, logos, images, and the Nuovivo name and branding — is owned by or licensed to LUMANA COMMERCE LTD and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

Acceptable Use

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, or to attempt to gain unauthorised access to any part of the Site or its systems.

Limitation of Liability

To the fullest extent permitted by law, our products are provided on an "as is" basis and we are not liable for any indirect, incidental, or consequential loss arising from your use of the Site or our products. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud. This does not affect your statutory rights as a consumer.

Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms from time to time. The version in effect is the one published on this page at the time you place your order.

Contact Us

Questions about these Terms can be sent to support@nuovivo.store, or by post to LUMANA COMMERCE LTD, 2 Frederick Street, London, WC1X 0ND, United Kingdom.