Privacy Policy
Last updated: 6 July 2026
This Privacy Policy describes how Nuovivo ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.nuovivo.store (the "Site"). Nuovivo is a trading name of LUMANA COMMERCE LTD, a company registered in England and Wales (company number 17207645, VAT number 324111065), with its registered office at 2 Frederick Street, London, WC1X 0ND, United Kingdom. LUMANA COMMERCE LTD is the data controller responsible for your personal information.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this as "Device Information".
When you place an order, we collect your name, billing and shipping address, email address, phone number, and payment details (processed securely by our payment provider shown at checkout). We refer to this as "Order Information". If you contact us for support, we also collect the information you choose to share with us, such as your order number and correspondence.
How We Use Your Information
We use your Order Information to fulfil orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and — where you have agreed — send you marketing or promotional messages. We use Device Information to load the Site accurately for you, to improve and optimise the Site, and to help prevent fraud.
Sharing Your Information
We share your personal information with third parties who help us provide our services, including:
- Shopify, which powers our online store — read more at https://www.shopify.com/legal/privacy;
- Our payment provider, which processes payments securely on our behalf;
- Our shipping, fulfilment, and logistics partners, so that your order can be delivered.
We may also disclose your personal information to comply with applicable laws and regulations, to respond to a lawful request from a public authority, or to otherwise protect our rights.
Lawful Basis for Processing (UK & EU)
Under the UK GDPR and EU GDPR, we process your personal information on the following lawful bases: to perform our contract with you (for example, to fulfil your order); to comply with our legal obligations; where you have given consent (for example, for marketing); and for our legitimate interests in running and improving our business, provided these do not override your rights.
Your Rights
If you are a resident of the UK, EU, or EEA, you have the right to access the personal information we hold about you, to have it corrected or updated, to have it erased, to restrict or object to its processing, and to data portability. To exercise any of these rights, contact us at support@nuovivo.store. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, or with your local data protection authority.
Data Retention
We retain your Order Information for our records unless and until you ask us to erase it, or for as long as required to comply with our legal obligations (for example, tax and accounting requirements).
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use cookies to operate the store, remember your cart and preferences, understand how visitors use the Site, and support marketing. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The "Last updated" date above indicates when this policy was last revised.
Contact Us
For questions about this Privacy Policy, to exercise your rights, or to make a complaint, please contact us at support@nuovivo.store or by post at: LUMANA COMMERCE LTD, 2 Frederick Street, London, WC1X 0ND, United Kingdom.