Email Support
Have a question, need help with an order, or looking for product advice? Our support team is here to help.
Email Us
The fastest way to reach us is by email at support@nuovivo.store. We aim to respond to all enquiries within 24 hours, Monday to Friday.
What to Include
To help us resolve your query as quickly as possible, please include:
- Your order number (if your message is about a recent purchase)
- The email address used at checkout
- A clear description of your question or issue, with photos if relevant
Support Hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT). Emails received outside these hours will be answered on the next business day.
Common Topics
For quick answers, you may also find what you need on our Shipping Policy, Refund Policy, or Contact pages.
Nuovivo is operated by LUMANA COMMERCE LTD (company number 17207645, VAT number 324111065), 2 Frederick Street, London, WC1X 0ND, United Kingdom.