Shipping Policy

Last updated: 6 July 2026

Thank you for shopping with Nuovivo. This Shipping Policy explains how and when your order will be processed and delivered. Nuovivo is operated by LUMANA COMMERCE LTD (company number 17207645, VAT number 324111065), 2 Frederick Street, London, WC1X 0ND, United Kingdom.

Order Processing

Orders are typically processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. During busy periods or promotions, processing may take slightly longer.

Delivery Times

Estimated delivery is 7–14 business days from dispatch, depending on your location. Please note that delivery times are estimates and are not guaranteed, as customs clearance or carrier delays can occasionally affect transit. We work hard to get your order to you as quickly as possible.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order and destination. We are pleased to offer free standard shipping on orders over £50. Any import duties or taxes that may apply to international orders are the responsibility of the recipient.

Order Confirmation and Tracking

After placing your order, you will receive a confirmation email. Once your order is dispatched, we will send a shipping notification with tracking details. Tracking information may take up to 48 hours to update after dispatch. If you do not see these emails, please check your spam or junk folder.

Multiple Shipments

To get your items to you as quickly as possible, orders containing several products may be shipped separately and arrive at different times, each with its own tracking number. If you receive part of your order, the remaining items are still on their way.

Delivery Issues

If your tracking shows your order as delivered but you have not received it, please check with neighbours and household members, and contact the carrier to file a claim. If your package is significantly delayed, lost, or arrives damaged, contact us at support@nuovivo.store and we will do everything we can to help resolve the issue.

Incorrect Address

Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to an address entered incorrectly. If you notice a mistake, contact us immediately at support@nuovivo.store and we will try to update it before dispatch.