Return Policy

Last updated: 6 July 2026

This Return Policy works alongside our Refund Policy and explains how to return an item to Nuovivo. Nuovivo is operated by LUMANA COMMERCE LTD (company number 17207645, VAT number 324111065), 2 Frederick Street, London, WC1X 0ND, United Kingdom.

Return Window

You have 30 days from the day you receive your order to request a return. UK and EU customers also benefit from a 14-day cooling-off period under consumer law, which applies in addition to this policy. Items must be unused and in their original condition and packaging, with any seals intact. For hygiene and safety reasons, used or unsealed personal care and grooming devices cannot be returned unless they are faulty.

How to Return an Item

Email support@nuovivo.store with your order number and the reason for your return. We will confirm the return address and next steps. Please do not send items back before contacting us.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at support@nuovivo.store within 48 hours of delivery with photos or a short video. We will arrange a free replacement or full refund, including return shipping, at no cost to you.

Return Shipping

Unless the item is faulty or incorrect, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend a tracked service, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. See our Refund Policy for full details.